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Delivery Information

Delivery conditions

Delivery time


After confirmation, the order enters the processing status. After processing the order, you will be notified of the status of your order via the email you provided when creating the order. It usually takes 2-3 working days to process an order. For all orders received on Fridays and weekends, the seller will contact you early next week. From that moment, the delivery time is 3 working days.

Delivery of shipments in delivery zones on the territory of the City of Belgrade

Our drivers will deliver the shipment in a branded official vehicle to the delivery address at a pre-arranged time. Please have someone who can pick up the shipment at that time.

Delivery of shipments outside Belgrade

Couriers of Daily Express and DHL (an external company that delivers goods for Master kids), deliver shipments to the delivery address in the period from 8 am to 6 pm. Please ensure that there is a person at the address who can pick up the shipment during this period. When picking up the shipment, it is necessary to visually inspect the package to ensure that there is no visible damage. In case you notice that the transport box is damaged and suspect that the product may be damaged, refuse to accept the shipment and notify us immediately, by calling 060 / 7447-001 or by email office@balonmaster.rs. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the courier's address book. The courier tries to deliver each shipment twice. It is common practice that if the courier does not find you at the address, he will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he still can't find you at the address, the shipment will be returned to us.

NOTE:

By confirming the order, clicking on the CONFIRM button, you agree with the terms of delivery.