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Terms & Conditions

Master kids Beograd
MB: 62792779 - PIB: 107510408
Retail sale of games and toys in specialized stores
Code: 47.65
Responsible person : Miloš Cvetić entrepreneur
Kontakt telefon: +381607117001, +381112393653

Withdrawal form


BASIC TERMS OF USE

By using the Balon Master Shop website, you automatically agree to these terms of use. If you do not accept them in full, your continued use of this website will be deemed unauthorized and you will have to stop using it immediately.

You must be over 13 years old to use the Balloon Master Shop website.

You are solely responsible for any activity you perform under your username.

You are required to take care of the security of your account.

You must not harass or intimidate or threaten other users of the Balon Master Shop website.

You are solely responsible for your conduct and for all data, information and links ("Content") that you submit and post in product reviews on the Balon Master Shop website.

You may not modify or hack the Balon Master Shop website or create pages on any other website that falsely show that they are linked to the Balon Master Shop website.

You are not allowed to create and send spam to any user of the Balon Master Shop site ("Spam" messages and emails).

It is not allowed to send any viruses or any codes that are destructive and malicious in nature.

It is forbidden to give false personal information on your account, that is, to present yourself with someone else's personal data or to act on behalf of a company or organization.

While using the Balloon Master Shop, you must not violate any law of your country, including copyright law.

Violation of any of the above rules will result in the deletion of your Balloon Master Shop account. Although Balon Master Shop prohibits the above content and conduct, you understand and accept that the Balon Master Shop website cannot be held responsible for the content posted by its members in product reviews, so you may be exposed to such content and therefore you use Balon Master Shop at your own risk.

PAYMENT

All payments will be made in the local currency of the Republic of Serbia - dinars (RSD). The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.

OUR RIGHTS

We reserve the right to change or cancel the Balon Master Shop site at any time for any reason, without notifying its users.

We reserve the right to change these terms of use at any time. If these changes represent a significant change to the Terms of Use, we will notify you via email, as you set up in your account. What constitutes a "significant change" will be decided at our sole discretion in accordance with good business practice and with the use of common sense and reasonable judgment.

We reserve the right to suspend services to anyone for any reason at any time.

We are under no obligation to do so, but we may remove content that we deem to be illegal, violent, threatening, offensive, defamatory, shameful or otherwise inappropriate or endangers intellectual property or these terms of use.

The Balon Master Shop site allows the use of images and texts found on the Balon Master Shop on other sites. Such use is acceptable and even welcome. However, pages on other sites that display data hosted on the Balon Master Shop must display a link to the data source that leads to the Balon Master Shop site.

COPYRIGHT

We do not claim any intellectual property rights in relation to the content you post on the Balon Master Shop site. Your account and the content you post remain yours. You can remove your account at any time by deleting your account. This will also remove all your texts and images stored in our system.


Delivery conditions

Delivery time


After confirmation, the order enters the processing status. After processing the order, you will be notified of the status of your order via the email you provided when creating the order. It usually takes 2-3 working days to process an order. For all orders received on Fridays and weekends, the seller will contact you early next week. From that moment, the delivery time is 3 working days.

Delivery of shipments in delivery zones on the territory of the City of Belgrade

Our drivers will deliver the shipment in a branded official vehicle to the delivery address at a pre-arranged time. Please have someone who can pick up the shipment at that time.

Delivery of shipments outside Belgrade

Couriers of Daily Express and DHL (an external company that delivers goods for Master kids), deliver shipments to the delivery address in the period from 8 am to 6 pm. Please ensure that there is a person at the address who can pick up the shipment during this period. When picking up the shipment, it is necessary to visually inspect the package to ensure that there is no visible damage. In case you notice that the transport box is damaged and suspect that the product may be damaged, refuse to accept the shipment and notify us immediately, by calling 060 / 7447-001 or by email office@balonmaster.rs. If the shipment is seemingly undamaged, feel free to pick up the shipment and sign the courier's address book. The courier tries to deliver each shipment twice. It is common practice that if the courier does not find you at the address, he will call you on the phone you left when creating the purchase order and arrange a new delivery date. If he still can't find you at the address, the shipment will be returned to us.

NOTE:

By confirming the order, clicking on the CONFIRM button, you agree with the terms of delivery.


COMPLAINTS

What to do if the delivery person brought you the wrong or damaged goods?


You need to check the product on the spot when the delivery person brings it to you. If a balloon is damaged, inflated or the wrong goods are brought to you, call us immediately on 060 74 47 001 and we will quickly deliver the correct goods to you.

If you have not checked the correctness of the goods, you cannot return the downloaded balloons to us.

According to the Law on Consumer Protection ("Official Gazette of RS", No. 62/2014), "the buyer has no right to withdraw from a contract concluded at a distance for the delivery of goods that are subject to deterioration or have a short shelf life."

Download the cancellation form.


Privacy policy

On behalf of Master kids Belgrade, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service. We give customers a choice including the ability to decide whether or not to delete them from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do their job. All Master kids Belgrade employees (and business partners) are responsible for respecting the principles of privacy protection.


Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.

The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank's website. At no time is payment card information available to our system.


Refunds

In case of return of goods and return of funds to the customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for return, Master kids Belgrade is obliged to return only through VISA, EC / MC, Maestro, Amex and Dina's method of payment, which means that the bank will refund the funds to the cardholder's account at the request of the seller.

VAT is included in the price and there are no hidden costs